Connectivity is no longer the problem. What excludes people today is the complexity of procedures that have become digital by default: mobile banking, Cl@ve, digital certificates and cybersecurity. Red NUBE exists so that this complexity does not shut anyone out of public administration or even their own bank.
Start year
Created in 1999 as the Red de ALAs network. It took a major step forward in April 2026 with the opening of the Central Cloud Hub in the Abenarabi building, under the hybrid “Support 2.0” model.
Target groups
Older people and residents of outlying districts at risk of administrative and financial exclusion; young people and the long-term unemployed during the reskilling phase.
Scope
The digital divide affects nearly 20% of the municipality: around 90,000 residents. The Hub is expected to have a direct impact on more than 1,500 people each year.
Funding
€1.2M from NextGenerationEU and ERDF, of which €165,000 is allocated to Hub equipment, within a regional budget line of more than €700,000.
The challenge
The digital divide
The divide has changed in nature. Twenty years ago the obstacle was lack of connectivity; today almost the entire municipality has broadband and the barrier is different: essential procedures have become digital by necessity, and their complexity excludes people.
Closing a neighbourhood bank branch does not formally leave anyone without banking, but in practice it does if they cannot use the app. The same applies to medical appointments, electronic prescriptions or any procedure requiring Cl@ve or a digital certificate.
A digital city that leaves people behind is not intelligent: it is exclusionary.
+12.000
Personalised support sessions for mobile banking and digital certificates.
+40 %
Increase in use of the e-Government Portal in outlying districts.
+85.000
Active Form@carm users in the municipality: a high-impact digital learning campus.
90.000
Residents —nearly 20% of the municipality— at risk of administrative and financial exclusion.
A two-speed ecosystem
Local support and specialist expertise
The structure combines broad territorial coverage with advanced technological specialisation. It operates at two different speeds because it addresses two needs that cannot be solved with the same equipment.
Track 01 · since 1999
Support Network and Form@carm
Successor to the Red de ALAs, it serves neighbourhoods and outlying districts alongside the Form@carm platform. Its distinguishing feature is not the equipment: it is the human mentor, a trusted source of digital support who solves the urgent task a person faces today and then guides personalised learning from that starting point.
This is what ensures an inclusive transition: without a physical presence in the neighbourhood, online training does not reach the people who need it most.
Track 02 · April 2026
Central Cloud Hub · Abenarabi building
The network's flagship centre: 12 interactive workstations and laboratories equipped with disruptive technologies —3D printing, drones, robotics and virtual reality—.
It operates in two phases: immediate onboarding, for managing everyday digital tasks safely, and reskilling, with official DigComp certifications recognised by the labour market.
Three strands of digital equity
Digital equity as a tangible right
Three integrated strands of action, each targeting a specific form of exclusion. These are not generic courses: participants practise with the actual application they will need to use tomorrow.
Strand 01
Financial autonomy
In-person workshops addressing the exclusion caused by bank-branch closures. Participants practise real online-banking operations in a safe environment, helping them regain independent control over their finances and privacy.
Strand 02
Administrative autonomy and digital health
Support for setting up digital identity —certificate and Cl@ve— and using the TuMurcia app. Participants learn to use the Virtual Health Card and Patient Portal and to manage appointments and treatments independently.
Strand 03
Citizen cyber shield
Fraud and phishing prevention. The educational portal provides the theory, while in-person mentors address real threats as they arise, building a digital community that can navigate online with confidence.
Results
Preventing administrative exclusion
During the two-year transition to the NUBE model, digital-empowerment policies have successfully prevented older people from becoming disconnected from essential administrative services. The evidence is more than 12,000 personalised support sessions for mobile banking and digital-certificate setup.
The STEAM and robotics laboratories also turn the Hub into an accelerator for local employability: advanced skills and DigComp certification for young people and the long-term unemployed, aligned with the needs of today's labour market.
Stakeholders
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